The Indian telecom scenario has under gone a phenomenal change
and has evolved to be a front runner on the global telecom
platform. We have encashed on the opportunity by closely
associating ourselves with the telecom giants. Encashing the
opportunity further, we intend to capture the fast growing cards' market in Indian telecom
and retail industry, as at
present there is limited number of personalized bureau
services available in the country which could be branded as a
state of the art setup.
  Masterline is one of the leading specialist providers of
pre-paid telephone, account, loyalty and gift cards in India
today. Our expertise has earned us an enviable reputation for
excellence in providing top quality cost-effective solutions
to our impressive client base. Masterline’s
philosophy is customer-oriented and result-motivated. We
continually invest in the latest equipment to maintain our
position as a dominant figure in the card supply industry.
With the addition of new personalization machines offering
full service - from the initial development stage to printed
and personalization, right down to further processing, packing
and delivery. The orders are processed flexible and more
reliably; working around your needs and schedule remains our
top priority.
We provide an in-house production
facility Experts in phone card business Producing cards 16 hours a day and up
to 7 days per week Capacity to personalize more than 35
million cards every month The capacity has increased 150% in
the past one year
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Teamwork is right at the top of the agenda when it comes to
our relationship with clients. The reasons for this are
simple: customer requirements with regards to cards are always
varied. Every user always wants to have at hand an intelligent
solution to the problems. We meet these
challenging requirements by way of thorough project work. As a
one-stop-shop supplier we have at our disposal a great deal of
know-how inside our company. We uncover intelligent approaches
to solutions for our clients by bringing together our experts
from many different areas. The result is an individual
solution at the highest technical level with optimum security
standards - as well as satisfied clients.
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At Masterline, we believe that diversity enriches our
performance and products, the communities where we live and
work, and the lives of our employees. As our workforce evolves
to reflect the growing diversity of our communities and the
global marketplace, our efforts to understand, value, and
incorporate differences become increasingly important.
There is a lot of hard work involved in meeting a huge client
base. Our diverse approach has resulted in a wealth of fresh
thinking and creative problem solving. We know that diversity
at Masterline, like the rest of our business, is a work in
progress - one that we are very optimistic about.
We are serving millions of end
customers We are able to meet a diverse client
base We think inclusively and value
differences Grow beyond borders
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Our commitment to responsible business practices is
absolute - in our core values and in our daily work. We are open
about our business operations, transparent in all of our
dealings and compliant with all regulations that apply to our
business. It also means having the honesty to acknowledge when
we fall short of our goals or commitments, and having the
integrity to set things right. As we continue to grow, we will
continually strive to exceed expectations regarding the
responsible manner in which we conduct our business.
Transparent business approach. We work to develop an open and honest
partnership. The combination of technology and
experience works to your advantage. We always endeavour to exceed your
expectations by becoming part of your business team.
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At Masterline, we are always working to improve our
relationship with customers, and to use their feedback to
guide us in improving our products and business process. This
requires us not only to listen and hear, but also to respond
and take action as part of our ongoing dialogue with customers
and partners. Even though the development, production and
individualization of cards are part of daily business,
however, the company’s services and customer support by no
means ends there. When a customer or partner
has a specific need, we aim to respond in a timely manner and proactively. We have established a product feedback processes
that act as in-the-moment feedback mechanisms, which enable us
to prevent or mitigate similar issues in the future. It also
allows Masterline to understand product performance,
prioritize service, and identify new features for future
innovations.
We are passionate about delivering
values on time, every time We value your feedback in improvising
our business approach We listen and act We believe that value is not about
price alone
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We spawned a new Express (Mini) card, a smaller and lower-cost
scratch card solution for telecom businesses and has majorly
expanded to various parts of the country. The mini card was
the product to be sold only through our unit alongside a
variety of cards that often feature the four-color printing.
We have time and again ventured into new business projects
that capture the competitive market and further open doors
towards innovation. The more initiatives we undertake, the
greater the need to expand.
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What's next
from Masterline? It's hard to say. We don't talk much about
what lies ahead, because we believe one of our chief
competitive advantages is surprise. And then there's
innovation, and an almost fanatical devotion to our customers.
These are the things that fuel us, and we will be taking it
one step further. |
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While others talk, we act