At Masterline, the development, production and individualization of cards are part of daily business. The services that we offer extend beyond technology. The ever changing world of mobile telecommunication can be bewildering and we can help demystify the process. Our highly motivated personnel are ready to support you as part of their comprehensive service.

We have in offers a broad range of services to ensure that your project, no matter how big or how small, reaches its maximum potential.

Our in-house Artwork Studio can offer expert advice and guidance for your project, right from initial concept through to the finished product. Whether you choose to use our in-house design services or supply your own artwork, the studio will ensure your product meets our technical requirements and with PDF proofing at each stage of development you can be sure of complete satisfaction. The supplied artwork uses the CMYK color model.

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The IT Department is able to offer a complete service for all your data requirements. From simple data processing and database maintenance, each process is meticulously undertaken, ensuring your complete confidence. We ensure that data is processed with maximum efficiency, accuracy and is at all times subject to the rigid security procedures our clients have come to expect from the worlds leading prepaid scratch card manufacturer is of paramount importance to Masterline’s IT Department.

 

Data Processing:

Operating on a secure network Only authorized personnel having access to client data Rigorous quality procedures, ensuring complete data accuracy

Data Transportation:

We can receive data by various data transportation methods Email, CD-ROM and FTP downloads. Essentially, this service operates in two ways. Either: Masterline can reserve some space on their secure server which clients can upload their data to. Masterline can download the data from a client FTP site.

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Our dispatch department can prepare and send your product anywhere in the world by using only internationally renowned and reputable exporters or courier services that use track n trace system, ensuring faster, more effective and most importantly, secure delivery from our door to your door.

• Packing of cards is done in a secure access controlled area.
• These are individually packed in clear film pouches with secure sealing on all four sides.
• The pouches have perforation for easy tearing and opening.
• These are produced in strips or chains of 100.
• 5x100 pouches are packed in a cardboard box.
• 10 such boxes in a multi-carton with proper labeling and marking done on packing for clear identification as specified by customers.
• The packing is transport worthy and strong.
• We also provide flexibility to choose and customize packing as per need, with little extra cost.

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The complete project will be managed by a team of experienced and dedicated key account managers who offer guidance and support throughout the project; we aim to satisfy our client's expectations at every level. An account handler will be assigned to look after each client's requirements and will provide accurate progress, dispatch and stock reports at any stage of any order.

Once our clients have signed off artwork we can promise very fast turnaround times to meet out clients ever shortening deadlines. Call us today to discuss your project and see what we have in offer for you.

• Constantly monitoring quality, speed of response and delivery, to ensure your satisfaction.
• Professional handling right through to the end-user.
• 24x7 support system.
• Reliable and intelligent solutions.
• Direct communication with key account mangers for orders or queries.
• Project status is provided by the key account handlers.

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